FAQ's - Product Pages
Do you offer free delivery?
Yes! We offer free delivery on all Upholstered Panel orders within the United Kingdom. For new furniture orders, delivery is free within England and Wales. Deliveries to Scotland incur an additional charge.
For our restoration pieces, collection from our workshop just outside Bath is possible free of charge but if you would like delivery then this will incur an extra fee depending on location and size of order. For example a set of 6 chairs, a dining table or a sideboard to London would incur a £100-£150 additional charge.
Please note: we do not currently deliver furniture to Northern Ireland or the Channel Islands. However, if you require delivery to these locations, feel free to contact us for a custom quote.
Do you ship internationally?
Currently, we only deliver within the United Kingdom (excluding Northern Ireland) due to our 'White Glove' delivery service policy, and we do not use external couriers for furniture deliveries. However, if you're located overseas and wish to place an order, we can arrange it on an Ex-Works basis. This means the product will be made available for collection at our UK warehouse, and you will be responsible for organising shipping, customs, and delivery to your final destination.
What does 'White Glove' delivery mean?
‘White Glove’ delivery means your order is handled by our professional in-house delivery team, ensuring it arrives with care and attention. As part of this service, we will deliver your item to the room of your choice, unpack it, assemble it (where applicable), and remove all packaging for recycling.
Please note: our team does not carry out installations that involve drilling or fixing items to walls, floors, or ceilings. Additionally, we do not assemble shelving systems.
Why don’t you use mainstream delivery companies or couriers?
Because of the specialist nature and lead times of our products, we use our own in-house delivery team to ensure your order arrives in perfect condition—just as it left the manufacturer or workshop. This approach helps us avoid damage, delays, and impersonal service, ensuring the highest level of care from start to finish.
Can I choose a specific delivery date?
Once your order arrives at our warehouse from the manufacturer, a member of our team will contact you to schedule a delivery at a time that suits you. We deliver Monday to Friday between 10:00 AM and 4:00 PM. If you require delivery outside these hours, an additional fee may apply.
We can hold your order in our warehouse for up to 10 days at no cost. If you need us to store it for longer, a storage fee may be required. However, we're flexible and assess this on a case-by-case basis—provided it’s not an extended period, we typically don’t charge.
Do you remove packaging?
Yes, as part of our 'White Glove' delivery service, we unpack your item and remove all packaging for recycling. We know how inconvenient it can be to dispose of bulky protective materials, so we take care of it for you.
Do you assemble my product if it arrives in multiple parts?
Yes, as part of our 'White Glove' delivery service, we’ll assemble your product if it requires basic setup and arrives in multiple parts. However, we do not carry out installations that involve drilling or fixing items to walls, floors, or ceilings.
Please note, we do not assemble shelving systems as standard, but this may be available for an additional fee. If you'd like to request this service, please let us know when scheduling your delivery.
Why do you provide assembly?
Assembly is included as part of our 'White Glove' delivery service to ensure you receive the highest level of care and convenience. We understand how frustrating and time-consuming self-assembly can be—and how easily damage can occur during the process. Our experienced delivery team is familiar with every product we sell and ensures it’s assembled correctly and safely.
Additionally, if any components are missing, our team carries spare parts whenever possible. If a part isn’t available on the day, we’ll promptly request it from the manufacturer and return to complete the assembly. This approach eliminates the risk of customer error and ensures a smooth, stress-free experience.
I have more questions—how can I contact you?
We're happy to help! Feel free to email us at hello@furnitureatelier.co.uk, and a member of our team will get back to you as soon as possible.